Help Center

How to place an order on OPLA DESIGN?

  • To place an order on OPLA DESIGN:
  • Enter the name of the item you wish to purchase in the search bar. You can also browse products by selecting the category on the left side of your screen
  • Click on a product to find out more or add it to your cart
  • Click add to cart and proceed to checkout page
  • Register or login to your existing account by entering your email and password
  • Enter your shipping/billing information ensuring your address is complete and accurate
  • Select a delivery method
  • Choose your preferred payment method
  • Click Confirm Order to finalize your order.
  • For further assistance contact us at +212625258275. Our hours of operation are 8 a.m. to 8 p.m. Monday through Sunday.

I can't add products to my basket. What do I do?

  • If you're having trouble adding products to your cart, make sure you've selected all relevant sizes and colors. If you're still having trouble, it may mean that the item you're trying to buy is sold out. For further assistance contact us at +212625258275. Our hours of operation are 8 a.m. to 8 p.m. Monday through Sunday.

How to track my order?

  • To track the status of your order:

  • to easily know when your order will be delivered.
  • You will receive a message on your WhatsApp number giving you all the delivery information. For further assistance, please contact us here

Can I pick up my order at a pick-up station?

  • In addition to home delivery, you can also choose to collect your order at one of the delivery stations we work with.

How much are the delivery costs?

  • Delivery costs are the costs incurred by OPLA DESIGN and our logistics partners to deliver to the address you have chosen. Delivery costs vary depending on your geographic location, delivery method, shipping method, and the size or category of the product you ordered. You can view delivery costs before placing your order on the product page as well as during checkout

My order is delayed what should I do?

  • We aim to avoid delays, but due to unforeseen circumstances such as bad weather etc, packages may experience delays. If your delivery is more than 48 hours late, please contact us here. We'll also email you an update when it's available for delivery.

I prefer to pay for my order on delivery; Should I change it?

  • We have enough change procedures if you need them. But to avoid any inconvenience, we recommend that you obtain the exact amount mentioned in the order confirmation message.

Is the delivery person supposed to ask me where I am?

  • Our delivery associate has clear visibility of your delivery address as it was entered at the time of order placement. Therefore, they should not ask for any additional information, including your location. However, if the address is incomplete or incorrect, they may contact you to confirm the address and avoid a failed delivery.

I am not satisfied with the delivery service. How can I share my comments?

  • We take customer satisfaction seriously. If you are unhappy with the service provided by our delivery agent, please contact us here to report the incident so that we can take the necessary corrective action.

I missed my delivery. What happens now?

  • Don't worry, we'll reschedule your order to the next business day. We will make a total of 2 delivery attempts before canceling your order. You will be notified before we make the second attempt, so we ask that you remain available to avoid order cancellation.

Can I change my delivery information (address/phone) after placing my order?

  • Once the order has been placed, you can no longer change the delivery details. We recommend that you verify your delivery information on the checkout page before submitting your order.

Can I open my package before making a payment or reject/return my item to the courier upon delivery?

  • Payment must be made before opening the packages. Don't worry, however, when shopping on OPLA DESIGN, you can still return an item as long as you meet the return eligibility criteria.

I found the package opened and the seal was broken on delivery. What should I do?

  • You must refuse delivery of an open package as we cannot guarantee the conformity of the product received and we will not accept returns of unsealed products if you change your mind.

How long does delivery usually take?

  • Delivery times vary by region. Full details can be found on the product pages.

Are all the products on OPLA DESIGN original and authentic?

  • We are committed to offering our customers only 100% authentic and original products.

Are all products on OPLA DESIGN new and unused?

  • OPLA DESIGN presents 100% new products.

Are the prices on OPLA DESIGN negotiable?

  • Prices on OPLA DESIGN are not negotiable. Our teams are constantly working to obtain the best quality products at competitive prices. Also, you can choose to use a promotional voucher for an additional discount if the availability and usage conditions are met. Please keep an eye on our social media updates to be informed of our campaigns and flash sales at the best prices.

I have a connexion problem

  • You can connect to OPLA DESIGN by following these steps:
  • Click on Account on the right of your screen.
  • Enter your email address or phone number. (Please make sure to calculate an email address/phone number in the correct format).
  • Enter your password. (Please make sure to calculate a password in the correct format).
  • You can now connect !

RETURN AND REFUND POLICY

  1. Log in to our site and select the item you wish to return by submitting: product name / product image
  2. Please specify the reason for the return and give us more details to help us identify the problem with the product
  3. Select your preferred recovery method
  4. Choose the perfect return process: send the item back to one of the eligible delivery points
  5. Verify your information and submit your return request via WhatsApp
  • Refund processed
  • Once we receive your returned item, we will inspect it and process your refund within 3-7 days to your preferred refund method.
  • Drop off items or schedule a pickup
  • Place the item in its original packaging, including any accessories, tags, tags, or gifts.
  • It is recommended that you save the original carton and packing materials for smooth and easy returns.
  • Enjoy a return and refund policy
  • You can return all eligible items within 7 days
  • If a specified period of 7 days has passed since the product reached you, it is not accepted.

      I submitted my return request. What happens next?

      • Once your return request has been submitted, it will generally be processed as follows:
      • The item you wish to return will be collected by OPLA DESIDN according to the return method you have chosen.
      • Once collected, the item is checked by our quality control team to validate your return request and ensure that the return conditions (including packaging compliance status with product description, etc. ) have been met. If your return request is refused, you will receive a communication to this effect and your item will be sent back to your original delivery address.
      • If your return request is validated, our reimbursement deadlines will be as follows:
      • If you paid using cash on delivery: your refund will be initiated within 2-5 days of your item being collected/dropped off and you will receive a communication from Jumia to that effect. Once initiated, your refund will be visible in the bank account you provided when creating the return within 3-7 days
      • You will receive regular email/SMS updates informing you of the status of your application
      • Is my product under warranty?
      • Warranty information is displayed on each product listing page.
      • Can I replace or exchange an item rather than a refund?
      • OPLA DESIGN offers the possibility of exchanging any item for another; However, you can still return an item and get a full refund.